FAQs

We do offer returns. Please note that Rs. 200 reverse shipment charges are applicable. If something is not quite right, you've got 4 days to send us back your items for an exchange with a different product. All we ask is that items are in an unused, unaltered condition and returned with their tags and packaging. We do not offer international exchanges currently. You can place a return request via our integrated Exchange & Returns Panel

We have a size chart available on each product page to help you find the perfect fit. If you're still unsure, please feel free to contact our customer service team for assistance.

We accept all major credit cards, PayPal, Google Pay & UPI.

Cilvr will inform you by e-mail of the progress of your order. You can also track your order by via our integrated Tracking Page

We offer free standard shipping is free on all orders within India. Express shipping is offered at additional charge of Rs. 600.

For international orders, shipping rates vary depending on the destination. Please contact us over Whatsapp or email to know more.

Orders are typically processed within 7-10 business days and shipped via standard shipping. For international orders, delivery times vary depending on the destination. Please refer to our Shipping page for more information.

For faster delivery, choose our express shipping option at checkout. Receive your order in just 3-5 business days. Express shipping charges of Rs.600 are applicable.

If you need to cancel or modify your order, please contact us within 12 hours of placing the order. We'll do our best to accommodate your request, but please note that we may not be able to make changes to your order if it has already been processed for shipping.

You can contact our customer service team by email or phone. Please refer to our Contact Us page for more information.